Legal

Privacy Policy

Last updated:

At Ponni Design ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit ponnidesign.in or engage our web design and development services.

1. Information We Collect

We collect information you voluntarily provide and certain information automatically when you use our website.

Information you provide directly

  • Contact details — name, email address, phone number, and company name when you fill out our enquiry form or contact us.
  • Project information — details about your business, industry, current website, and project requirements.
  • Communication records — emails, calls, and messages exchanged with our team.

Information collected automatically

  • Usage data — pages visited, time spent, click patterns, and referring URLs.
  • Device data — IP address, browser type, operating system, screen resolution, and device identifiers.
  • Location data — approximate geographic location based on IP address.

2. How We Use Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide quotes for our services.
  • To deliver, maintain, and improve our web design and development services.
  • To communicate with you about your project, send updates, and provide customer support.
  • To analyse website performance and improve user experience.
  • To send marketing communications, only if you have opted in (you may opt out at any time).
  • To comply with legal obligations and protect our legal rights.
  • To detect, prevent, and address fraud, security issues, or technical problems.

3. Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service providers — trusted third parties who help us operate our business (e.g., hosting providers, email services, analytics platforms), bound by confidentiality obligations.
  • Legal requirements — when required by law, court order, or government regulation in India.
  • Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our business assets.
  • With your consent — for any other purpose disclosed to you and with your explicit permission.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

Types of cookies we use

  • Essential cookies — necessary for the website to function properly.
  • Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
  • Functional cookies — remember your preferences and settings.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Enquiry data — retained for up to 2 years from your last interaction.
  • Client project data — retained for the duration of our engagement plus 7 years for accounting and legal compliance.
  • Marketing data — retained until you unsubscribe or request deletion.

6. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the following rights:

  • Right to access — request a copy of personal data we hold about you.
  • Right to correction — ask us to correct inaccurate or incomplete information.
  • Right to erasure — request deletion of your personal data, subject to legal obligations.
  • Right to withdraw consent — withdraw consent for processing at any time.
  • Right to grievance redressal — raise concerns about how we handle your data.

To exercise any of these rights, email us at connect@ponnidesign.in. We will respond within 30 days.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit (HTTPS), restricted access controls, regular security assessments, and secure backups.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any information.

Third-party services we currently use include:

  • Google Fonts (font delivery)
  • Google Analytics (website analytics)
  • Google Maps (location embedding)
  • FormSubmit (form processing)

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes will be communicated through a notice on our website or via email, where appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

We are committed to addressing your privacy concerns promptly and transparently.